Your privacy matters to us. This policy explains exactly what information we collect when you visit or use our website, how we use it, and what rights you have over it. We have kept it as straightforward as possible, because we believe you deserve to know what happens with your data without having to wade through pages of legalese.

Who We Are

We are End of Tenancy Cleaning Kingston, a professional cleaning service based in Kingston Upon Thames, London. Our website is https://endoftenancycleaninginkingston.co.uk/ and you can reach us directly at [email protected]. Our address is Clarence Street, Kingston Upon Thames, London, KT1 1NX.

When we say “we”, “us” or “our” in this policy, we are referring to End of Tenancy Cleaning Kingston and the person running it. Enquiries come directly to us and are handled personally. You are not dealing with a call centre or a large corporation.

What Information We Collect

We only collect information that is genuinely needed to respond to your enquiry or improve the experience on our website. Here is what that looks like in practice:

  • Your name and contact details such as your email address, which you provide when filling in our contact or booking form.
  • Details about your cleaning job, for example your property address, move-out date, or any specific requirements you share with us.
  • Technical data collected automatically by Google Analytics, including your approximate location, browser type, device, pages visited, and time spent on the site. This data is anonymised and aggregated.
  • Cookie data. More on this in our Cookies Policy.

How We Use Your Information

The information you share with us is used to:

  • Respond to your enquiry and provide you with a quote or booking confirmation.
  • Communicate with you before, during, or after your cleaning service.
  • Improve our website and understand how visitors find and use it, using anonymised Google Analytics data.
  • Comply with any legal obligations we may have.

We do not use your information for automated decision-making or profiling. We do not send marketing emails unless you have specifically asked us to keep you updated.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following grounds:

  • Contractual necessity: when you make a booking or enquiry, we need your details to fulfil that request.
  • Legitimate interests: we use anonymised analytics data to understand how our website performs and how we can improve it.
  • Consent: where you have actively opted in, for example for any future updates or offers.

Who We Share Your Data With

We do not sell your personal data to anyone. The only third parties that may process data in connection with your visit are:

  • Google Analytics: for website performance tracking. Google’s privacy policy is available at google.com/policies/privacy.
  • WhatsApp (Meta): if you choose to contact us via our WhatsApp widget. Any conversation you start is subject to Meta’s own privacy terms.

Both tools operate under their own privacy frameworks and we have no control over how they handle data on their end. We would encourage you to review their policies if this is a concern. Read our Terms and Conditions here.

How Long We Keep Your Data

We keep your contact details and job information for as long as is reasonably necessary to complete your service and handle any follow-up queries. We do not hold onto data indefinitely. If you would like your data removed, just email us and we will action it promptly.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct anything that is inaccurate.
  • Ask us to delete your data, where we have no ongoing legal reason to keep it.
  • Object to or restrict certain types of processing.
  • Withdraw consent at any time, where consent was the basis for processing.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you feel your data has been mishandled.

Data Security

We take reasonable steps to protect your information. Enquiries sent via our contact form are received directly by us. We do not store payment card information.

Children’s Privacy

Our website and services are not directed at anyone under the age of 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page will always reflect the most recent version.

Contact

If you have any questions about this policy, About Us or how we handle your data, please get in touch at [email protected].