These terms and conditions set out how we work together. By booking a cleaning service with us, you agree to what is written here. If anything is unclear, just get in touch before you confirm your booking.
About Us
End of Tenancy Cleaning Kingston is a professional cleaning service based at Clarence Street, Kingston Upon Thames, London, KT1 1NX. You can contact us at [email protected]. We are not VAT registered, read more About Us.
Our Services
We provide end of tenancy cleaning, move-out cleaning, and related deep cleaning services across Kingston Upon Thames and the surrounding areas. The scope of each job is agreed with you before the clean takes place, whether through our contact form, email, or WhatsApp.
We work to a thorough cleaning checklist that covers all areas of the property. If you have specific requirements or areas of concern, please let us know when you get in touch so we can plan accordingly.
Booking and Confirmation
A booking is confirmed once we have agreed on the date, time, property address, and scope of work, and you have received confirmation from us via email or message. We will always confirm bookings in writing so there is no confusion on either side.
If anything changes between booking and the cleaning date, please let us know as soon as possible. We will always do our best to accommodate changes, but we cannot always guarantee availability for rescheduled dates.
Access to the Property
You are responsible for ensuring we have access to the property at the agreed time. If we arrive and cannot gain entry, we reserve the right to charge a call-out fee to cover our time and travel.
If access arrangements differ from standard, please tell us in advance. We are used to working with estate agents, landlords, and letting agencies, and are happy to coordinate with them directly if needed.
Our Re-Clean and Deposit Back Guarantee
We are confident in the quality of our work. If your landlord or letting agent raises a legitimate cleaning-related issue following our service, we will return to re-clean the flagged areas free of charge, provided:
- You notify us within 24 hours of the checkout inspection or inventory check.
- The issue is specifically related to cleaning and not damage, maintenance, or fair wear and tear.
- We are given reasonable access to the property to carry out the re-clean.
This guarantee is in place because we take our work seriously. We ask that any re-clean requests are raised in good faith. You might also want to read our Disclaimer.
Pricing and Payment
All prices are agreed with you before the booking is confirmed. We do not add hidden charges. If the scope of work changes on the day due to the condition of the property, we will discuss any price adjustment with you before proceeding. We are not VAT registered, so no VAT is added to any invoice.
Cancellations
If you need to cancel or reschedule, please give us as much notice as possible. Cancellations made with less than 24 hours notice may be subject to a cancellation fee to cover our lost time and any costs already incurred.
Our Liability
We take care with every property we clean. In the unlikely event that something is damaged during the clean, please let us know immediately. Our liability is limited to the cost of the cleaning service provided. We are not liable for pre-existing damage, issues caused by the condition of the property, or any indirect or consequential losses. Head over to Privacy Policy for more info regarding user information usage.
Complaints
If you are not satisfied with any aspect of our service, please contact us at [email protected] as soon as possible. We take feedback seriously and will respond promptly.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these terms from time to time. The date at the top of this page reflects the latest version. Continued use of our services after any changes constitutes your acceptance of the updated terms.